At Pichwai Bazaar, we take pride in offering high-quality, authentic Pichwai paintings and art products. Our Return Policy explains the conditions and process for returning items purchased from our website.
. Eligibility for Returns
You may request a return if:
The product arrives damaged, broken, or defective
You receive the wrong item
The artwork does not match the product description
Returns are not accepted for the following:
Customized, made-to-order, or personalized Pichwai artworks
Framed artworks, unless damaged during delivery
Products showing signs of use, alteration, or mishandling
Minor color or pattern variations common in handmade art
. Return Request Timeline
You must raise a return request within 24–48 hours of receiving the product.
To submit a return request, email us at [your email address] with:
Order ID
Reason for return
Clear photos/videos of the item and packaging
. Return Approval Process
Once we receive your request:
Our team will review the images/videos.
We may request additional details if required.
If approved, you will receive the return confirmation and pickup details.
Returns without prior approval will not be accepted.
. Return Pickup & Packaging
We arrange a courier pickup from your location (where available).
The product must be packed securely in the original packaging.
Ensure all accessories, documents, and artwork are included.
If return pickup is not available in your area, you may be asked to ship it manually. Courier charges will be reimbursed (up to a certain limit).
. Condition of Returned Products
Returned items must be:
Unused
Undamaged
In original condition
Packed with all original materials
Items failing these conditions may be rejected.
. Refund or Replacement Options
Once your return is received and inspected, you may choose:
✔ Refund
Processed to the original payment method in 5–7 business days.
✔ Replacement
A replacement of the same or similar product (based on availability).
✔ Exchange
You may exchange the artwork with another product of equal or higher value (price difference applies).
. Non-Returnable Items
The following items cannot be returned:
Custom-made or specially commissioned artworks
Gift cards or digital products
Sale or discounted items (unless damaged)
. Damaged Return Shipments
If the returned product reaches us damaged due to improper packaging, the return may be denied. Please pack the item securely.
. Contact Us
For return-related questions or assistance:
📧 [Your Email Address]
📞7023838410
🌐 Pichwai Bazaar
